Privacy Policy

Introduction

Hotel Huayi ("we," "us," "our") respects your privacy and is committed to protecting the privacy, confidentiality, and security of the personal data you provide to us or that we collect about you when you use our website, mobile applications, and other online products and services ("Site"), when you contact guest services, or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure, and to comply with applicable privacy and data protection laws. For the purposes of this Privacy Policy, "personal data" shall have the meaning as given to it by applicable privacy or data protection laws.

Types of Personal Data We Collect

Information You Provide to Us:

We collect personal data you provide directly to us, including:

Full name, gender, date of birth, and contact information (e.g., country of residence, physical address, email address, and phone number).
Identification information, passport, and visa details.
Guest stay information, including the hotels where you have stayed, dates of arrival and departure, goods and services purchased, special requests made, service preferences, telephone numbers dialed, and emails, faxes, telephone, and other messages received.
Credit card, mobile payment, and other payment details.
Membership information, account details, profile or password details, and any frequent flyer or travel partner program affiliations.
Any information necessary to fulfill special requests (e.g., leisure, travel, and guest preferences).
Reviews, feedback, opinions, and interactions you have with us about our hotels, resorts, programs, and services.
Information collected through the use of closed-circuit television ("CCTV") systems and other security systems.
Any other personal data you choose to provide to us (e.g., health data, social media information).

Information We Collect Automatically When You Use the Site:

When you access or use the Site, we automatically collect personal data about you, including:

Log Information: We may collect system log information about your use of the Site, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Site.
Device and Usage Information: We may collect information about the computer or mobile device you use to access our Site or applications, including the hardware model, operating system and version, unique device identifiers (such as IP address, IMEI number, Android ID, IDFA, AAID, OAID, the address of the device's wireless network interface, or mobile phone number used by the device, device serial number), clipboard, running processes, application installation list, mobile network information, device sensor information, and read and write access to external memory cards.
Location Information: We may collect information about the location of your device each time you access or use one of our mobile applications or otherwise consent to the collection of this information. You can turn off location services for a device at any time, but this may disable some useful features.
Information Collected by Cookies and Other Tracking Technologies: We and our service providers use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Site and your experience, see which areas and features of our Site are popular, and count visits. Web beacons are electronic images that may be used in our services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, please see our Cookies Policy.

Information We Collect from Other Sources:

We may also obtain personal data from our hotels and from our third-party service providers (such as information relating to the credit of guests) or via third-party SDK platforms and from public sources and combine that with information we collect through our Site where we believe that it is necessary to help manage our relationship with you.

Where you provide personal data of third parties (for example, names and contact details of your family members in connection with bookings or family memberships), you confirm that you have their consent or rely on an applicable legal basis to provide their personal data to us. We recommend you show them this Privacy Policy.

How We Use Your Personal Data

We use the personal data we collect to:

Provide and manage our services, including processing reservations and payments.
Communicate with you about your reservations, stays, and our services.
Personalize your experience with us, including tailoring our services to your preferences.
Maintain and improve our Site and services.
Comply with legal obligations and protect our legal rights.
Conduct investigations and manage commercial risks.
Send you promotional communications and special offers, if you have consented to receive them.

Disclosure of Your Personal Data

Subject to the provisions of any applicable law, we may share your personal data with:

Our affiliated hotels and resorts.
Service providers who perform services on our behalf.
Authorities and governmental agencies as required by law.
Other parties with your consent or as necessary to provide the services you have requested.

Overseas Transfers of Your Personal Data

Your personal data may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We will take appropriate measures to ensure that your personal data remains protected in accordance with this Privacy Policy and applicable laws.

Direct Marketing

With your consent, we may use your personal data to send you promotional communications and special offers. You may opt out of receiving these communications at any time by following the unsubscribe instructions provided in the communications or by contacting us directly.

Retention of Personal Data

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Our Commitment to Data Security

We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use, or disclosure.

Children and Minors

Our services are not directed at children under the age of 13. If you believe we have collected information about a child under the age of 13, please contact us so that we may take appropriate steps to delete such information. If you are at least 13 but under the age of 16, please get the consent of your parent or legal guardian before giving us any personal data about yourself.

Third-Party Sites

Our Site may contain links to other websites, apps, content, services, or resources on the internet that are operated by third parties. If you access other websites, apps, content, services, or resources using the links provided, please be aware they may have their own privacy policies, and we do not accept any responsibility or liability for these policies or for any personal data.